The well-being of our guests is our priority!
We care about your health and have introduced a number of preventive measures to combat the coronavirus COVID-19
FAQ (frequently asked questions)
1. What is the situation with food, water filling, the preservation of valuables, the local population, and the police?
- In Croatia, Bosnia and Herzegovina, Montenegro, Albania and other Balkan countries there are a lot of grocery stores where you can buy products. In Montenegro, starting from autumn 2019, new rules for the operation of grocery stores have been introduced. Namely, on Sunday all shops are closed, and if you arrive in Montenegro on Sunday, we advise you to take care of yourself in advance and take a minimum set of food with you or go to eat in a cafe or restaurant upon arrival, and you can also buy a minimum set of food items in gas stations.
- Cash currency – Croatia (kuna), Bosnia and Herzegovina (mark), Montenegro (euro), Albania (leka), Serbia (dinar).
- Almost all gas stations have the opportunity to replenish water it is free. Used water is usually drained by the side of the road, and the toilet cassette can be emptied in the toilet at gas stations.
- All motorhomes have an iron safe for valuables.
- The police rarely stop the motorhomes for no reason, and if they did, then be polite and reciprocate.
- Remember to always drive with your headlights on.
2. What are the conditions for driving a motorhome? Your driving experience must be at least 4 years. If you have a driving experience of less than 4 years, then you must inform us about this in advance and then the security deposit may be increased. To drive our campers, an international driving license category “B” is suitable
3. Can I rent a motorhome with child seats? If you want to rent a caravan with a child seat, you need to inform the age and weight of the child in advance. Option paid separately. Look HERE.
4. What must be done to reserve a motorhome?
To reserve a motorhome, the renter must select the motorhome model, agree on the rental period, and agree on the place and time of handover.
To confirm the reservation, the renter must pay an advance payment equal to at least 10% of the total rental price, with a minimum amount of EUR 100.
The advance payment confirms the reservation and guarantees the renter’s performance of the agreed booking obligations. Once the advance payment has been received, the motorhome is reserved exclusively for the renter for the entire agreed rental period and is not offered to other customers.
Advance Payment Refund Policy
* If the rental is cancelled 3 months or more before the rental start date, the advance payment will be refunded in full.
* If the rental is cancelled less than 3 months, but at least 2 months before the rental start date, 50% of the advance payment will be refunded.
* If the rental is cancelled less than 2 months before the rental start date, the advance payment is non-refundable.
Any reduction of the previously agreed rental period is considered a partial cancellation of the booking.
Any change to the rental period is permitted only with the owner’s prior written approval.
High Season Conditions
During the period from 15 June to 15 September, the minimum rental period for a motorhome is 7 days. During this period, demand is exceptionally high, most bookings are made well in advance, and the rental schedule is planned ahead of time.
If, during the rental period, the renter decides for any reason to shorten the previously agreed rental period, the rental charge will be calculated based on the actual number of rental days, but not less than 7 days.
The renter may continue using the motorhome for all seven paid days, as it remains exclusively reserved for the renter during that period. The renter may also return the motorhome earlier; however, an early return does not entitle the renter to any reduction in the rental price or refund for unused days.
If the previously agreed rental period is shortened, the amount of the previously paid advance payment shall be added to the rental charge. The advance payment shall not be credited toward the rental price and shall not be refunded, as it serves as compensation for the owner’s losses resulting from the change to the agreed rental period and the inability to offer the released dates to other customers.
5. Do I have to give you a deposit when I get a motorhome? Yes, upon receipt of the motorhome, a security deposit of EUR 200 is required. The deposit is refunded when the car is returned, if there is no new damage to the car and the interior, all equipment is in place and the fuel tank is full. If you paid the advance using the PayPal money transfer system, then at the end of the lease, we return this amount to your PayPal account and return the remaining money from the deposit amount in cash.
6. Will I be able to travel to other European countries with my rental car? Yes, you can travel to other European countries, but you must provide us with your passport details and driver’s license, and the deposit will be 300 euros instead of 200 euros. We need to prepare documents for you to cross the border in advance.
7. What to do in the event of a technical malfunction or in an accident? If you have any problems, be sure to contact us. In the event of an accident, it is necessary to report the incident to the police, take the necessary documents and contact details from the second participant in the accident, fix the damage in the police protocol, pass an alcohol test and obtain a protocol of the decision from the local court. Copies of all documents must be kept.
If the accident was not your fault, then this must be confirmed by a separate document issued by the local court. Until the moment when the court has not made a final decision, whose fault in the incident is proven, the deposit is withheld and not returned.
If you are to blame for what happened, and the damage is insignificant, it makes sense to settle everything on the spot.
See this page. Here you will find an interesting experience of a traffic accident in Montenegro and what to do in different cases.
8. Is a motorhome insured? All our motor homes have insurance “International Auto Insurance Card” (Green Card). It allows you to freely travel throughout Europe. This insurance provides for the removal of liability to third parties that is, the insurance covers the cost of repairing another car that you damaged. But does not remove your obligation to compensate for the restoration of a rented motorhome.
Due to the fact that the motorhome has large external dimensions and in order to avoid damage to the motorhome, it is strictly forbidden to move along the old roads. If you want to go to a certain place and there the path goes along the old road, you must agree with us on the route, otherwise all responsibility for damage to the motorhome rests entirely on your responsibility. Coordinate the route with us. We can recommend you a good road and beautiful places to stay.
For example, look at this wonderful route through beautiful places in Montenegro: https://www.google.com/maps/d/u/0/viewer?mid=11vPgEoeqJwxiXDFd7rJRDZXNpUyySBHd&hl=ru&ll=42.54133071025319%2C19.182087699999986&z=8
9. Is it possible to purchase extended accident insurance? If you want to remove the additional costs and risks of restoring a rented motorhome, you need to purchase extended insurance.
Depending on the model of the caravan, for an additional fee, it is possible to expand the conditions of your liability the size of the deposit paid. Those. in case of an accident, you will not pay the full amount of damage, but only within the limits of the deposit. Please inform us in advance of your desire for us to prepare the relevant documents. The cost of extended insurance up to 15 days is 70 euros for the entire rental period, for a period up to 30 days is 100 euros for the entire rental period. P.S. In the event of damage to the motorhome, the €200 Security Deposit will be used to cover the repair costs.
If the repair costs exceed €200, the renter will not pay any amount above the Security Deposit. All repair costs exceeding €200 will be covered by the Extended Insurance.
If the repair costs are €200 or more, the €200 Security Deposit will not be refunded.
10. Is it possible to return the caravan to another point where it was rented? You can return a motorhome in another city or even a country. To do this, at the booking stage, it is necessary to coordinate with us all the details of the return. Possible additional payment of this feature.
11. What are the conditions for returning a caravan? It is necessary to return the caravan on the following conditions:
- clean and empty toilet (toilet cassette must be empty).
- with a full tank of diesel fuel (because we give you a motorhome with a full tank of diesel fuel).
- return the caravan to where you picked it up (the meeting point can be changed by prior arrangement).
- Check out time is 8:00 (9:00) am. (You need to return the car before 8:00 (9:00) am. on the last day of the rental). Remember that other guests may rent a motorhome that day and we need to have time to prepare it for the next rental.
- If you need to change the place and time of the caravan transfer, please let us know so that we can calculate the costs and inform you about the additional costs.
- If the caravan returns dirty, a cleaning fee of EUR 60 will be charged. If the caravan returns with a non-empty toilet, a fee of EUR 100 will be charged. Please be respectful and empty the toilet cassette beforehand.
12. What should I do if I do not have time to return the motorhome by the deadline? If the return is delayed more than 1 hour after 9 am, then you need to pay 50% of the daily rate. If you are late for more than 4 hours after 9 am – pay the full daily rate. Remember that other guests may rent a motorhome on that day and we need to have time to prepare it for the next rental and not lose one day of payment for renting a motorhome.
13. Motorhome rental conditions. Pick up after 12am and drop off before 9am. If you want to change the time, inform in advance. We set this time with the expectation that the next rental is possible on the day you return the caravan. The minimum rental period is 5 days. From June 15 to September 15, the minimum rental period is 7 days.
14. Motorhome Return Policy
1.Return Condition. The motorhome must be returned in the same external condition as it was received by the renter at the start of the rental period.
2.Damages
•If new damages are identified upon return of the motorhome, the cost of repair will be deducted from the security deposit.
•Alternatively, the renter may avoid such deduction by providing objective, substantial, and sufficient evidence demonstrating that the damages were not caused by their actions.
3.Acceptable Evidence
Such evidence may include, but is not limited to:
•Clear photographic or video documentation, and/or
•An official police report confirming the renter’s lack of responsibility for the damages.
4.Failure to Provide Evidence
In the absence of the above-mentioned documentation, the renter shall be held financially responsible for the damages, and the corresponding amount will be withheld from the security deposit.
15. Are there any specifics of mountain road trips? Yes, during a long descent from the mountain, in order to avoid overheating of the brakes, the driver needs to slow down with a reduced transmission of a mechanical transmission (gearbox). This is the usual practice of driving a car during a long descent from the mountain and you need to remember this!
16. Border crossing. We warn you that if you plan to cross the border on a motorhome, then it is strictly forbidden for you to transport prohibited goods, especially if you plan to visit Albania, as in this direction there is an enhanced inspection of vehicles using specially trained dogs. Therefore, we ask you to comply with the law and do not try to transport prohibited items.
To avoid trouble at the border, take care of your documents in advance and get permission from us to travel to other countries.
17. Attention! We strictly forbid driving off-road and mountain roads! If you dare to go off-road, then the deposit is non-refundable and you completely take all the risks with this trip. When driving off-road on mountain serpentines, we do not provide technical support. Watch a video example of how dangerous it can be: https://youtu.be/kRMUTT3vPCE
We recommend a safe and interesting route: https://youtu.be/_UHDA9GsDLk
We do not have motorhome mileage restrictions.
If you have other questions, write to us by E_mail: slavamotorhomemne@gmail.com or WhatsApp +381637509218
Welcome to travel!
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