The well-being of our guests is our priority!
We care about your health and have introduced a number of preventive measures to combat the coronavirus COVID-19
FAQ (frequently asked questions)
1. What is the situation with food, water filling, the preservation of valuables, the local population, and the police?
- In Croatia, Bosnia and Herzegovina, Montenegro, Albania and other Balkan countries there are a lot of grocery stores where you can buy products. In Montenegro, starting from autumn 2019, new rules for the operation of grocery stores have been introduced. Namely, on Sunday all shops are closed, and if you arrive in Montenegro on Sunday, we advise you to take care of yourself in advance and take a minimum set of food with you or go to eat in a cafe or restaurant upon arrival, and you can also buy a minimum set of food items in gas stations.
- Cash currency – Croatia (kuna), Bosnia and Herzegovina (mark), Montenegro (euro), Albania (leka), Serbia (dinar).
- Almost all gas stations have the opportunity to replenish water it is free. Used water is usually drained by the side of the road, and the toilet cassette can be emptied in the toilet at gas stations.
- All motorhomes have an iron safe for valuables.
- The police rarely stop the motorhomes for no reason, and if they did, then be polite and reciprocate.
- Remember to always drive with your headlights on.
2. What are the conditions for driving a motorhome? Your driving experience must be at least 4 years. If you have a driving experience of less than 4 years, then you must inform us about this in advance and then the security deposit may be increased. To drive our campers, an international driving license category “B” is suitable
3. Can I rent a motorhome with child seats? If you want to rent a caravan with a child seat, you need to inform the age and weight of the child in advance. Option paid separately. Look HERE.
4. What must be done to reserve a motorhome? You need to tell us the model of the motorhome, agree on the rental date, place and time of the transfer and transfer to us at least 10% of the rental amount (minimum 100 euros). We will send you instructions after agreeing on the date, place and time of the meeting. The fact is that this prepayment comes to us with the deduction of bank expenses and this is not profitable for us, and in this regard, we return this prepayment back to you in full by a refundable non-cash payment and you receive it in full to your account. This prepayment is considered part of the security deposit.
In case of cancellation of the rental 3 months before arrival, the advance is fully refundable.
In case of cancellation of the rental 2 months before arrival, the advance payment is refunded 50%.
In case of cancellation of the rental 1 month before arrival, the advance payment is not refundable.
If you need to change the rental period, then you need to agree with us in advance on new rental dates.
If you paid the advance using the PayPal money transfer system, then at the end of the lease, we return this amount to your PayPal account and return the remaining money from the deposit amount in cash.
5. Do I have to give you a deposit when I get a motorhome? Yes, upon receipt of the motorhome, a security deposit of EUR 200 is required. The deposit is refunded when the car is returned, if there is no new damage to the car and the interior, all equipment is in place and the fuel tank is full. If you paid the advance using the PayPal money transfer system, then at the end of the lease, we return this amount to your PayPal account and return the remaining money from the deposit amount in cash.
6. Will I be able to travel to other European countries with my rental car? Yes, you can travel to other European countries, but you must provide us with your passport details and driver’s license, and the deposit will be 300 euros instead of 200 euros. We need to prepare documents for you to cross the border in advance.
7. What to do in the event of a technical malfunction or in an accident? If you have any problems, be sure to contact us. In the event of an accident, it is necessary to report the incident to the police, take the necessary documents and contact details from the second participant in the accident, fix the damage in the police protocol, pass an alcohol test and obtain a protocol of the decision from the local court. Copies of all documents must be kept.
If the accident was not your fault, then this must be confirmed by a separate document issued by the local court. Until the moment when the court has not made a final decision, whose fault in the incident is proven, the deposit is withheld and not returned.
If you are to blame for what happened, and the damage is insignificant, it makes sense to settle everything on the spot.
See this page. Here you will find an interesting experience of a traffic accident in Montenegro and what to do in different cases.
8. Is a motorhome insured? All our motor homes have insurance “International Auto Insurance Card” (Green Card). It allows you to freely travel throughout Europe. This insurance provides for the removal of liability to third parties that is, the insurance covers the cost of repairing another car that you damaged. But does not remove your obligation to compensate for the restoration of a rented motorhome.
Due to the fact that the motorhome has large external dimensions and in order to avoid damage to the motorhome, it is strictly forbidden to move along the old roads. If you want to go to a certain place and there the path goes along the old road, you must agree with us on the route, otherwise all responsibility for damage to the motorhome rests entirely on your responsibility. Coordinate the route with us. We can recommend you a good road and beautiful places to stay.
For example, look at this wonderful route through beautiful places in Montenegro: https://www.google.com/maps/d/u/0/viewer?mid=11vPgEoeqJwxiXDFd7rJRDZXNpUyySBHd&hl=ru&ll=42.54133071025319%2C19.182087699999986&z=8
9. Is it possible to purchase extended accident insurance? If you want to remove the additional costs and risks of restoring a rented motorhome, you need to purchase extended insurance.
Depending on the model of the caravan, for an additional fee, it is possible to expand the conditions of your liability the size of the deposit paid. Those. in case of an accident, you will not pay the full amount of damage, but only within the limits of the deposit. Please inform us in advance of your desire for us to prepare the relevant documents. The cost of extended insurance up to 15 days is 70 euros for the entire rental period, for a period up to 30 days is 100 euros for the entire rental period.
10. Is it possible to return the caravan to another point where it was rented? You can return a motorhome in another city or even a country. To do this, at the booking stage, it is necessary to coordinate with us all the details of the return. Possible additional payment of this feature.
11. What are the conditions for returning a caravan? It is necessary to return the caravan on the following conditions:
- clean and empty toilet (toilet cassette must be empty).
- with a full tank of diesel fuel (because we give you a motorhome with a full tank of diesel fuel).
- return the caravan to where you picked it up (the meeting point can be changed by prior arrangement).
- Check out time is 8:00 (9:00) am. (You need to return the car before 8:00 (9:00) am. on the last day of the rental). Remember that other guests may rent a motorhome that day and we need to have time to prepare it for the next rental.
- If you need to change the place and time of the caravan transfer, please let us know so that we can calculate the costs and inform you about the additional costs.
- If the caravan returns dirty, a cleaning fee of EUR 60 will be charged. If the caravan returns with a non-empty toilet, a fee of EUR 100 will be charged. Please be respectful and empty the toilet cassette beforehand.
12. What should I do if I do not have time to return the motorhome by the deadline? If the return is delayed more than 1 hour after 9 am, then you need to pay 50% of the daily rate. If you are late for more than 4 hours after 9 am – pay the full daily rate. Remember that other guests may rent a motorhome on that day and we need to have time to prepare it for the next rental and not lose one day of payment for renting a motorhome.
13. Motorhome rental conditions. Pick up after 12am and drop off before 9am. If you want to change the time, inform in advance. We set this time with the expectation that the next rental is possible on the day you return the caravan. The minimum rental period is 5 days.
14. Are there any specifics of mountain road trips? Yes, during a long descent from the mountain, in order to avoid overheating of the brakes, the driver needs to slow down with a reduced transmission of a mechanical transmission (gearbox). This is the usual practice of driving a car during a long descent from the mountain and you need to remember this!
15. Border crossing. We warn you that if you plan to cross the border on a motorhome, then it is strictly forbidden for you to transport prohibited goods, especially if you plan to visit Albania, as in this direction there is an enhanced inspection of vehicles using specially trained dogs. Therefore, we ask you to comply with the law and do not try to transport prohibited items.
To avoid trouble at the border, take care of your documents in advance and get permission from us to travel to other countries.
16. Attention! We strictly forbid driving off-road and mountain roads! If you dare to go off-road, then the deposit is non-refundable and you completely take all the risks with this trip. When driving off-road on mountain serpentines, we do not provide technical support. Watch a video example of how dangerous it can be: https://youtu.be/kRMUTT3vPCE
We recommend a safe and interesting route: https://youtu.be/_UHDA9GsDLk
We do not have motorhome mileage restrictions.
If you have other questions, write to us by E_mail: slavamotorhomemne@gmail.com or WhatsApp +38267384858
Welcome to travel!
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